Tuesday, March 25, 2008
Internal hard disk drive not found
Last night I am checking out all of the Daily City Photo sites like I do every night, on my new just over a month old Dell Inspiron 1525 laptop, and I get to page I think 8 or 9 on the portal and my computer freezes. My mouse is still moving around but the its not doing anything, I cant toggle between windows, cant close anything out. I set there for a few minutes thinking its trying to open a page and got hung up. So after about 5 minutes the mouse quits moving, and the computer starts making a clicking sound. Not sure what’s going on, I shut down the computer without logging off because I can’t log off. When I go to restart it, internal hard disk drive not found. Now what? Well, I have my old computer, so I logged into Dell chat, and got a customer service rep who was very helpful, but it seems they are going to have to send me a new hard drive. He told me not to worry though, because this is a common problem, and oh by the way, you have lost everything you had on your computer. So until I get my new hard drive I am back to using my old computer and I feel like I am one of these cars stuck in traffic. BTW, the picture is from Saturday on Highway 80, there was a wreck that backed up traffic for miles. I wasn’t driving when I took the picture, I was the passenger.
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15 comments:
Wow. Well. Better luck next time.
I dealt with Dell for 5-10 years and bought lots of computers and finally saw the light and started to pay a lot less for more computer that I walk in stores and pick up.
Honestly, I have a two Dells, one new Dell on the other side of my office. It is about 2 feet tall, painted white. has next to nothing in it or on it but cost twice as much as this HP I am typing this HP that I really enjoy.
It is small. A slim line. Even slimmer than Dell's.
I had good luck with Dell but gave up on their Customer Service. I quit them over that. I can't understand the people they employ who they say are "English" speakers. By the way, HP hires the same English speakers and pay them even less. So I have my fingers cross.
Abraham Lincoln in Brookville, Ohio
Good luck with your hard disk!
(Could you please help us supporting Kissimmee's membership to CDPB?? It was requested by George Townboy, from http://kissimmeedailyphoto.blogspot.com
Thank you!)
Sorry about the computer problems. I know how it is and I also have my fingers crossed.
What a terrible experience, but I'm glad that your old computer works for you. I, too, have a Dell, but have never been too happy with the company. Computer works for me, but sometimes I become close to rage when I'm trying to solve a problem with their personnel. Oh, well! I guess life isn't perfect!!
Oh dear, I'd be tearing my hair out by now. Fear not, you can, with luck, retrieve everything lost and perhaps it isn't really lost. Fingers crossed.
Take a deep breath and then another - and lots of luck.
Or man, I hope you didn't lose too much. So far, knock on wood, my dell is OK. My daughter's went kablooey the week after the warranty was up and so did the printer but she did buy another. We never learn. haha
Traffic jams are no fun. Look at that line of cars. Whew! MB
I'm so sorry to hear this Jim. I hope you didn't lose to many memories. As I type this, I am in the midst of transferring ALL of my photos on my other computer into Photoshop so I can play with them. I've been crossing my fingers that nothing terrible happens in the process.
Wow so much traffic, I'm sorr to hear about the problems with your new computer, computers always give you a little headache with all the fun. I'm glad you have your old PC, as they say old is Gold.
If you know a person who works on puters, they may be able to get into your old harddrive and copy onto another hardrive for you.
good luck! I hate having to work with the things!
Oh no, Jim! I hope you can get that straightened out with not too many headaches. We rely so much on our tech toys, sometimes it takes this "failure" to point out how spoiled we are with things like this, right? Good luck!
Ahhhh, the old dredded 'hard drive clicking' issue. I've seen this and have experienced this many times in the past. I work in the computer field building, testing, repairing....I am that computer guy that gets called into fix the impossible.
To sum it up, clicking is bad for a hard drive, which you obviously are aware of.
What does concern me is the response from Dell saying this is a common problem. If this is true, that's a VERY scary response. Faulty hard drives is something actually rare. Sure it happens, but we install thousands of hard drives per month and it's rare that even one is defective.
What is good they responded to the issue promptly. I've heard horror stories and it sounds like Old Man Abe's experienced this.
Slinger - Daily Photos from the Twin Cities
Sorry to hear about your hard drive.
I have had two Dells and the first one crashed after 2 years. Now I have an external back up disk drive to save my stuff every so often.
Which reminds me, I need to back up my laptop soon.
It's always the question of "when" ... not "if". Lesson is to back up your data religiously. The voice of experience -:)
I am a Mac person. That said, I bought two Dells when I owned my store because business POS stuff is all PC. A month after I got the laptop, I spent 10 hours over a 3-day period trying to talk with customer service. Long story short. . .I HATE Dell. TN has tax-free weekend in two weeks, and I'm getting a Mac.
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